Privacy

Kingdom Credit Union is displaying this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.kingdomcu.co.uk

  • We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and gather broad demographic information.
  • In a few areas of the Kingdom Credit Union website we ask you to provide information that will enable us to use the information to keep you informed of our latest products and services after your visit to the kingdomcu.co.ukwebsite. The personal information that you supply to Kingdom Credit Union enables us to personalise and improve your web browsing experience. It gives us a greater understanding of you, so that we can recommend services and promotions that we feel would be of interest to you. It is completely optional for you to participate. We request information from you when you:
    • Subscribe to the newsletter service
    • Participate in a competition
    • Make an online enquiry
    • Submit feedback
  • Our site’s enquiry forms ask for your name, email address, and where appropriate other personal information that would be needed to register for or subscribe to our services. In the case of newsletters or mailing lists you will be able to remove your name from these lists at any time.
  • The information you provide will only be used to support and improve your customer relationship with Kingdom Credit Union, and we guarantee that we will never pass on any of your personal information to a third party without your express permission.
  • When you visit kingdomcu.co.uk, you can surf the site anonymously and access important information without revealing your identity. In order to improve our site, we use “cookies” to track your visit. A cookie is a small text file, which is stored within your web browser and identifies your computer to our server. They also enable us to record how often you visit the site and the areas you navigate within it. It functions as your identification card, recording your passwords and preferences. It cannot be executed as code or deliver viruses.
  • While Kingdom Credit Union uses cookies to track your visit to kingdomcu.co.uk, and our Web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided Kingdom Credit Union with personal information.
  • If you have any questions about our terms of use, privacy statement, the practices of this site, or your dealings with this web site, you can contact us 01592 714888.

 

COOKIES

With regards to the new requirements on Cookies following the revision of the e-Privacy Directive, the credit union is working towards implementing the new requirements in line with guidance from the Information Commissioner’s Office.
To make using our Site as straightforward as possible and to improve the service we offer you, we use cookies.

WHAT ARE COOKIES?

Cookies are text files that web servers can store on your computer’s hard drive when you visit a website. There are two main types:

  • Transient (or per-session) cookies
    These only exist for your site visit and are deleted on exit. They recognise you as you move between pages, for example, recording items added to an online shopping basket. These cookies also help maintain security.
  • Persistent (or permanent) cookies
    These stay on your machine until expiry or deletion. Many are built with automatic deletion dates to help ensure your hard drive doesn’t get overloaded. These cookies often store and re-enter your log-in information, so you don’t need to remember membership details.
    Additionally, cookies can be first or third party cookies. First party cookies are owned & created by the website you’re viewing- in this case by the Credit Union. Third party cookies are owned & created by an independent company, usually a company providing a service to the website owners. In our case, third party cookies provided from this Site are still subject to the provisions set out below.

WHAT WE USE COOKIES FOR

Internet cookies help you do things online, like remembering log-in details so you don’t have to re-enter them when revisiting a site.

WE USE COOKIES TO:

  • Gather customer journey information across our sites
  • Ensure your privacy in our secure sites
  • Temporarily store details input into our calculators, tools, illustrations and demonstrations

We use both our own (first party) and partner companies’ (third party) cookies to support these activities.
We don’t use cookies to track people’s Internet usage after leaving our sites.

SERVICES REQUIRING ENABLED COOKIES

Some of our services require cookies in your browser to view and use them and to protect your financial and personal information.

CHANGING YOUR COOKIE SETTINGS

You are not obliged to accept cookies that we send to you and you can, in fact modify your browser so that it will not accept cookies. To enable or disable cookies, follow the instructions provided by your browser (usually located within the Help, Tools or Edit facility). Alternatively, an external resource is available, providing specific information about cookies and how to manage them to suit your preferences.
Please note that should you choose to set your browser to disable cookies, you may not be able to access secure areas of this Site, for example any online accounts you may hold.